GoToAssist Customer Attended App (Win) Download GoToAssist to your computer in order to join screen-sharing sessions without going through www.fastsupport.com. Download configuration instructions for Agents here. MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5.In order to be able to remote control your customer's Mac running macOS Catalina (10.15), instruct them to perform the following steps. Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters. Once the desktop app is installed, you will be able to join and start future meetings more quickly by avoiding the extended download process. When you install GoToMeeting, you will download 2 parts of the software to your computer. GoToMeeting desktop app – This is the main software that you use to join and start meetings. Once the GoToAssist Remote Support application is installed, the application's icon is displayed on the system tray (Win) or Application menu (Mac). The device also appears in the selected Device Group on the Devices tab of the GoToAssist Remote Support v5 Agent Console.
HELP FILE
Use the GoToAssist Expert Desktop App (Mac)
Agents can download and install the GoToAssist Expert desktop application for Mac to host attended and unattended support sessions with customers on their computer. Once installed, agents can launch the application to see the GoToAssist Viewer , where they can see the customer's screen and use the options in the Viewer toolbar to support customers.
Once the GoToAssist Expert desktop application is installed, it will automatically launch. The desktop app is made up of 2 basic components, as follows: Citrix workspace for mac high sierra.
Gotoassist App For Mac Windows 10
Uninstall Gotoassist MacUse the Viewer window
The Viewer window is the main application window of the GoToAssist Remote Support software. It features a persistent toolbar along the top of the GoToAssist application window that allows agents to use all the available session tools, as well as options in the Application menu.
Use the Application menu
Mac agents can find and open the application to access an additional menu in the top navigation called the Application menu, which includes the options listed below. Please note that you must click on the GoToAssist Expert application in order for 'GoToAssist Expert' to appear as the active application in the Menu bar.
Features from the Viewer toolbar and Application menu
Note: Drawing tools is not supported on the agent desktop app for Mac. Additionally, features marked with *** are only available when connected in a support session with a Windows computer.
Gotoassist Mac Support
Gotoassist Mac Catalina
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